Respond to leads directly on lead profile ✉️

Not using live chat but still want to respond to your customers directly in Continually?

Now you can… We added a new way for anyone not using live chat to leave a comment on a leads conversation straight from their profile.

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How does it work?

  1. Go to a lead profile and open conversation
  2. Click on the new Send a response button
  3. Type your response in the input field and click send
  4. We then generate an email from this response to send to your lead
  5. We also update their conversation so if they return to your bot they will see your response there too.

Here is an example email sent to a lead:


What if I am using live chat (Early access)?

Don't worry, if you have early access and your live chat is switched ON, you will be able to write a response in the inbox which will generate the same email. If your live chat if switched OFF, you can write a response on the leads page.