Not using live chat but still want to respond to your customers directly in Continually?
Now you can… We added a new way for anyone not using live chat to leave a comment on a leads conversation straight from their profile.
How does it work?
- Go to a lead profile and open conversation
- Click on the new Send a response button
- Type your response in the input field and click send
- We then generate an email from this response to send to your lead
- We also update their conversation so if they return to your bot they will see your response there too.
Here is an example email sent to a lead:
What if I am using live chat (Early access)?
Don't worry, if you have early access and your live chat is switched ON, you will be able to write a response in the inbox which will generate the same email. If your live chat if switched OFF, you can write a response on the leads page.