Live chat object 💬

Looking to qualify your leads before offering them the option of live chat? Well, now you can with our new live chat object!

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How does it work?

You can add a live chat object anywhere in your conversation. This will then hide the live chat field from your customers until they reach that point!

This means you can ask all the qualifying questions before routing to your live chat object, making sure you only speak to the leads you want!

How do I set live chat on specific bots?

  1. Go to your live chat settings
  2. Set your display option to: Only Show live chat on specific bots when live chat is enabled
  3. Then on your bots page, you can toggle on/off live chat on each bot.

The live chat object will only hide the live chat field for the bot with the object