Attaching files to saved reply
Always sending the same documents to your visitors? You can now attach files to any of your saved replies.
Assigning agent to a chat using live chat object
Previously our live chat object would only let you control when live chat is available to your visitors. Now you can set which agent you would like to assign to the chat once your visitor reaches this point.
You can select multiple agents to be assigned and we will distribute those visitors out evenly amongst your team.
Display online status on agent assignment
We added online / offline status to our assignment dropdown so you can make sure you're assigning an online agent.
Inbox search bar
We added a search bar to your inbox to help you quickly search for a visitors name to find a previous conversation.