Continually updates continual.ly

Fix

GetResponse integration is back live.

Improvement

We added new columns to the export file that show some integrations that the leads were sent to. Currently it shows 3 integrations:

• HaloITSM
• Mailchimp
• ActiveCampaign

Also 'Last activity' column had a bag that showed completed conversation as 'Didn't answer the question'. The issue is resolved now.

Improvement

We slightly updated the design of .xls export. Among the changes:

• Date (UTM) column now has the correct date time value
• Styling update
• Date range label and layout are updated
• Filters section is updated
• Re-ordering - we moved Link to profile column to the second column

New

Do you want to target specific campaign? Now it's easier than ever! We introduced a new targeting rule that allows you to set the required UTM parameters. All you have to do is to choose the correct parameter name, set condition and provide the value to compare. p.s. Remember to publish your changes

New

Request for feedback

Welcome a new Google Analytics 4 integration! We currently send the same number of events as we do for the Universal Analytics version. But we would love to improve it and looking forward to hear your feedback at help@continual.ly.

Go see our help article

New

Ever wanted to import your existing leads from other platform, funnel or database? Continually made that easy, with our new feature Contacts; you can migrate your leads from other sources and import them into Continually and enrich your existing customer experience with more personalized bot journey.

You can import all information you have about your leads, whether that be their name, their contact details, their company, their location or any system or custom field you want.

Continually will automatically identify the lead once they enter their email or you can pass their email or contact id via a link.

Lear more on our Helpdesk

Fix

• We fixed a bug that was causing some appointment notifications to be repeated.
• We fixed a bug that was preventing the connection to Hubspot.
• We fixed a bug that prevented attaching some files in saved replies.
• We fixed a bug that showed an error when creating a sub-account.
• There was an issue when you have an agent pending invitation and pick that agent in the appointment object.

Fix

Notifications

• We fixed a bug that was preventing new lead email notification from being delivered if a bot has Request a file object.
• We fixed a bug that was causing Remove from suppression field to appear multiple times.
• We fixed a bug that prevented the new lead has started a bot notification on the iOS app.
• We fixed a bug that prevented some notifications to be delayed or not delivered on Android app.

Other

• We fixed a bug that prevented bots from recognizing UTM parameters in links.
• We fixed a bug that prevented the saving of custom fields in the livechat section.

Improvement

Want to monitor your sub-accounts' page views? Now you can see exactly how many pages each sub-account consumes from your total page views.

We added a new column in the Sub accounts settings page where you can see the views.

New

Ever wanted to send a copy of a livechat conversation to your lead? Continually made that feature easier than ever. Now you can send the conversation transcript to your leads vie email in a second.

All you have to do is clicking on the Send Transcript button, fill in their email and click Send, and they will receive the transcript immediately.

Learn more on our documentation.