Customise your palette so you and your team can quickly apply brand colors across Continually!
Head over to your branding page and set 5 brand colors.
Once you save your color palette, these options will be available on any color picker. For example, styling a widget or sidebar.
Looking to make your conversations appear more like a chatbot, whilst still keeping your own personal profile for live chat?
We introduced a new role in your team called Bot agent
You can create a bot agent and customise it's profile to look more like a chatbot.
Once you've finished creating your bot agent, you can go to your bots page and assign it to each bot.
Always sending the same documents to your visitors? You can now attach files to any of your saved replies.
Previously our live chat object would only let you control when live chat is available to your visitors. Now you can set which agent you would like to assign to the chat once your visitor reaches this point.
You can select multiple agents to be assigned and we will distribute those visitors out evenly amongst your team.
We added online / offline status to our assignment dropdown so you can make sure you're assigning an online agent.
We added a search bar to your inbox to help you quickly search for a visitors name to find a previous conversation.
You can now tag individual chats with your visitors to help organise and categorise your inbox!
All chats and selecting any tag filters you want.
We added a new question object called Bot rating. This object asks your visitors for a rating on your bot's conversation.
Each rating is then stored for that bot and your average rating can be viewed on your bots page
You can now send attachments to your visitors in a live chat conversation!
Your visitors will be presented with a button to download any file you send
We added a new object that allows you to upload files on your bot's conversation for your visitors to download.
Try it for yourself on one of your bots:
Send file object to your canvas
To prevent you from accidentally deleting the wrong bot, we now archive your bot's instead of deleting them.
You can restore an archived bot by clicking on the bot status filter and selecting Archived. Then you will have the option to Restore this bot which will restore the bot and set it to draft.
You can now hover over timestamps in your live chat inbox to see the date that the message was received
We have added @last_name as one of our default custom fields.
We fixed a bug causing the automatic offline message to be sent to the visitor inside available hours.
On our object search menu, we fixed the tag object that was appearing larger in the menu when selected.
We fixed a bug that was causing the sub account name not to be shown on the sub account profile page.
We updated our fallback widget (found in display settings dropdown inside widget section of bot builder) color to automatically inherit your widget's color until you manually change it.
You can now color co-ordinate sections of your bot inside your bot builder!
Inside the bot builder select the objects you want to color and then select one of the options in our new color menu!
