Use conditional logic and tags to always direct your customers down relevant paths of your bot's conversation.
We have added a new rule that lets you set the condition based on what lead tags have been assigned to your customers!
How do I add a tag to a lead?
You can add a lead tag object and any time a customer reaches that object in the conversation the tag will be applied.
You can manually apply a tag by visiting a leads profile and clicking on
+ Add lead tag
How do I use conditional logic and lead tags?
Once you have your lead tag objects set up in your conversations, you can then add a conditional logic object and select the new rule
Then select what tags you want that lead to have from the dropdown. Simple.