On our open question object, you can now choose which kind of format you want your visitors input to have. We added:
We added a new setting that allows you to limit the number of characters in your visitors response.
When using our new Numbers only format, we also added a toggle that lets you set a number range for your customers to choose between.
We have a section within our bot builder that allows you to customise how you want your bot to first appear to your visitors.
This element that engages your visitors and opens your bot is what we call a widget.
To help make it clear that this section of the bot builder is for customising your widget, we renamed it from Appearance to Widget
We updated our preview to now let you choose between:
Previously when capturing website screenshots, we would have 2 screenshots, 1 for desktop and 1 for mobile viewing.
We have added an additional screenshot for larger screens!
We have updated the option to make the preview private for only your team members.
We heard your feedback and made some changes to our live chat settings. Previously, there were too many controls for when and where to display live chat for your visitors.
We used to have 2 settings for displaying live chat:
We have removed this from the live chat settings and now each one of your bots will have their own live chat switch so you can easily choose which bots you want to have live chat.
Live chat used to have 1 primary control that would overwrite all other settings which was the on/off switch.
We found this didn't need to be a primary control and that it was easier to control when live chat was on by using the display option on the bots page and setting your availability.
So we removed this switch and replaced it with a Disable live chat switch which can be found in your live chat settings
When creating a bot, you need to decide which agent on your team is the going to be used for the conversation.
Choosing the agent will:
You can select which agent's profile you want to use by selecting it in our new Agent dropdown on the bots page.
When using a multiple-choice object for your quick reply widget, the answer your visitor selects on the widget would not be displayed in the sidebar. This has been fixed.
There was an issue with some of our input fields when viewing a bot on Firefox. This has been updated and the input fields should appear the correct height.
We found a bug that was causing the online Automatic reply to be sent even when your team were appearing offline.
We updated our Wordpress plugin with the latest version of Wordpress.
We updated our team members settings page & the team member's profile page to show all the available roles.
To help get your Active Campaign integration up and running quickly, we now have the option to automatically map your custom fields!
We take the name of the custom field in Continually and search your to find a matching field in ActiveCampaign to pair it with.
If we don't find a corresponding field, we give you the option to create one in ActiveCampaign!
To also help you navigate through your fields, we broke them into categories:
We have added a new range of features around closing conversations to help you manage your live chat inbox. All these new features will be controlled on our new closing conversations page.
There are 3 ways the status of a conversation can be set to closed:
We added a range of sidebar settings to help you manage when you want to speak with your visitors.
All of these things control your visitors experience with your bots and live chat.
We also added the option for your visitor to manage their conversations on your sidebar by allowing them to close chats directly on the home screen
When a visitor closes the chat the status will be updated and moved to the closed folder.
Google started automatically generating Google Meet links for every appointment that is added into the calendar. So we added a checkbox in your calendar settings that prevents this link from being added to your calendar invite.
We made a few design changes to our sidebar. We removed the background from the close button and repositioned the restart button to the header of the sidebar.
We added Slovenia as an option on our list of countries for targeting.
Previously, when you wanted to embed your bot inline with your HTML, the container for your bot would need a set height and width and would not work with a min-height or min-width. We have updated this to work with either option.
We updated the layout of our live chat settings to help make it clear which settings will be affecting your company or just your profile.
We have renamed active visitors to Visitors using bot to help make it clear what this section of inbox is.
We had some live chat fields that could be updated on the localisation page. We found that this was difficult to find so we moved it directly into it's own section within the live chat settings.
In the profile section within the live chat inbox, we updated the lead source so that it is easier to scan and we also update the URL's to show the ending rather than the beginning of the link.
