Keep in touch with Mailgun โœ‰๏ธ

You can now connect your Mailgun account with Continually to automatically sync any leads you capture with your bots, to your mailing lists!

Try it for yourself. Sign into Continually and visit your apps page then find the Mailgun integration and click connect.

Next, you will need to add your private API key

Then once you have authorized your account you can choose which bots send leads and specify each list you want the leads to be assigned to.

You can also map all your Conintually variables to your Mailgun variables in your preferences!

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Bug fixes and updates

Sidebar border radius

We fixed an issue with our sidebar that was causing the corners of the sidebar to show white pixels. This gave a pixelated look when the page behind the sidebar was darker. We have fixed the border-radius on the sidebar so the white is no longer visible.

Deleting team members

Previously, when deleting a team member from your team, we would separate that member from your account and create their own individual account. We have updated this so that we don't automatically create an individual account. This means you are able to add the team member back using the same email address.

URL's sent in live chat

Previously, when trying to send a URL in live chat, there was a possibility of the URL not being sent correctly when & was present in that URL. This has been updated and the URL will be sent as expected.

Lead visited another page notification

On our live chat app we show notifications when a lead moves to a different page of your website. The problem was if this URL was really long it would overlap with other elements on the page. We fixed this so that the URL will wrap and fit within the message timeline.

Localisation tabs

We made our localization tabs sticky to make this page easier to navigate through.

Conditional logic - Device & Country ๐ŸŒŽ

Looking to direct your customers down different paths of conversation depending on their device or location? We added 2 new rules to our conditional logic so now you can!

Device

Detect and direct mobile users down different paths of your conversation with our new device rule! You can check whether a visitor is or is not on:

  • Mobile
  • Tablet
  • Desktop

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Country

We can detect your user's location using their IP address so you can tailor your conversations depending on which country they are in.

Simply select the country rule, then choose Is or Is not then select a country from the dropdown list. Simple!

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Sync your leads to Mailjet โœ‰๏ธ

You can now connect your Mailjet account with Continually to automatically sync any leads you capture with your bots, to your mailing lists!

Try it for yourself.

Sign into Continually and visit your apps page then find the Mailjet integration and click connect.

Next, you will need to add your API key and Secret Key

Then once you have authorized your account you can choose which bots you want to send leads and specify each list you want them to be assigned to.

You can also map all your Conintually variables to your Mailjet variables in your preferences!

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Use your own branding ๐Ÿ˜Ž

Previously we had the option of removing all Continually branding from your emails, landing pages and chatbot sidebar.

Now you can make it your own by uploading your logo on your branding settings page. Here's what you can do:

  • Upload your own image
  • Change sidebar description
  • Change alt-text
  • Add your own link

Sidebar

Add your own small logo at the bottom of your sidebar and add your own description

You can upload your own image (Max-height 30px, max-width 30px)

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Emails

Give the emails you send to your leads that professional look by uploading your own logo.

You can upload your own image (Max-height 60px, max-width 200px)

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Bug fixes and updates

Preview message width

When editing an object, we show you a quick preview of the message in the editing modal. The width of this message was not accurate to the live version. We have fixed this.

Preview button size

In the appearance section, when previewing the button format the sizing would not be accurate to the live button. We have updated this to make the size accurate and the same for the preview and the live button.

Moosend variables not working

There was a bug that was preventing the variable mapping from working on our Moosend integration. We have fixed the bug and the variable mapping should work as expected

Live chat issue

There was a bug causing some account live chat to stop working when trying to load a live chat conversation. This was fixed quickly and live chat should load as expected for all accounts.

Mobile app disconnecting

We discovered an issue with our mobile app using the status of the web application. This meant if you had the Continually mobile running and you then signed out of the browser, your status would be set to offline and you would not receive mobile notifications. We have fixed this.

Variables not showing on the calendar invite description

There was a bug that was preventing our variables from working on the calendar invite description. This has been updated and should work as normal.

Text transform on your variables ๐Ÿ’ช

Capturing case sensitive text with your bot? You can now transform the text you capture on any of your custom variables!

You can choose between:

  • Capitalize
  • Uppercase
  • Lowercase

How to add text transform:

  1. Just open up your variables panel
  2. Click on any of your custom variables
  3. Select how you want to transform the text then save

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Appearance tidy up ๐Ÿงน

We made some tweaks to our appearance editor to simplify the user interface and make it easier to make quick changes!

  • Re-ordered content
  • Removed redundant labels
  • Simplified display options
  • Added button to link to side bar customisation page

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Live chat improvements ๐ŸŽ‰

This week we made improvements to our Live chat inbox to help make our interface clearer and easier to use!

Message color

One thing we improved was the color of your messages in the conversation timeline. Any messages you send will now be shown in green and any messages sent from the lead or your teammates will be shown in grey when viewing in your live chat inbox.

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Other changes

Side navigation tidy up

  • We fixed some of the padding on the expanded options in the side navigation like (New, open, closed etc..) This helps gives more room when using a smaller screen.

Inbox sections

  • We removed the grey offline indicator from your leads, if a lead is online we will show the green indicator but if they are not online we will remove it. This removed visual noise and helps with seeing the online leads.

  • We also removed Inbox - from the title in the inbox

Message section improvements

  • We made the lead name clickable to expand lead details
  • Removed unassigned label to give more room for lead name
  • We changed our close button to Blue with a checkmark icon
  • Increase size of icons (upload image, saved replies etcโ€ฆ) on the message input to make them easier to click
  • Move the send button outside of input field to give more space to write replies.

Targeting improvements โšก๏ธ

We made some improvements to our targeting rule builder to help make your roles easier to scan and edit. What changes did we make?

  • Added better placeholder text for rule inputs
  • Made spacing equal between each rule equal
  • Removed Match all rules in-group option until the second group is created
  • Moved Match all or Match any option onto it's own line separate from the group name.

We also made our time of day rule more useful by adding the options:

  • Is between
  • Is not between

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