To make using your visitor's data in a conversation easier, we have re-named our variables feature to
Here are some of the changes to look out for…
New custom field panel
You can now access all your custom fields by clicking the
@ symbol in the bot builder. This will open a panel with all your custom fields.
Here you can create custom fields that can be used to store any answers from your visitor's conversation
Using custom fields in messages
Looking to make your conversation more personal by referring to answers or information about your lead? Look for the
@ symbol on any text field to add a custom field to your message!
Storing answers in custom fields
We have updated our label from
Store answer in variable to now
save as custom field.
Set custom field object
What used to be our
Set variable value object is now called
Set custom field. This object lets you add a set value to any of your custom fields once the visitor reaches the object in your conversation!
Map custom fields for your apps
We have updated our
variable mapping section to now be named
Map custom fields. Mapping custom fields lets you determine where the data from Continually gets stored in your connected app!