You can now remove specific tags from your leads during your conversation!
Check it out for yourself by adding a lead tagging object to your conversation and select the new remove tab.
Then simply select the tags you want to remove from the lead's profile!
Looking to get appointments with multiple attendees? We updated our appointment object to give your customers the option of adding multiple guests to an appointment.
Check it out for yourself by opening your appointment object and toggle on the switch for Show option to add attendees
This will then add an option for your users to add multiple attendees to their appointment booking.
We updated the dropdown list to show the company name of the sub-account rather than the team members' names.
We updated our preview to more accurately represent how the sidebar will appear on your site.
You can now limit the number of options your visitors can select for the multi-select option on a multiple-choice question.
We updated the font color on our multiple-choice object inside the bot builder to make the answers more legible.
We fixed a bug that was causing both formats for the button to be displayed on the object when viewing your canvas.
We fixed a bug that was causing an error when trying to upload a file to the audio file object.
Don't want customers double-booking appointments? Now you can tailor your bots and conversations to check whether a visitor has already booked an appointment with our new appointment rule!
You can add a conditional logic object at any point in your conversation and add our new appointment rule. This means you can direct customers away from any appointment questions if they already have an existing meeting!
Is booked
This means if the customer has booked an appointment they will be taken down the true path!
Maybe you have a bot dedicated to booking appointments that you like to appear for new visitors? Well, now you can tailor the targeting on that bot further to only show to customers who have not yet booked an appointment!
Is not booked
We added a new setting on our Andriod and IOS app that allows you to select the font size for the messages in your live chat inbox. Go to the settings within the app and select your preferred size.
You can use a team notification object to send out an email to alert your team when a visitor reaches a specific point in the conversation. We updated this email to include the message timeline so you could see what the lead has said up until this point.
We have updated our email notification settings so that you now only receive emails for the appointments for which you have been selected for. This means you will no longer receive emails for appointments booked with other members of your team.
There was an issue when trying to store appointment details in a custom variable as it would only store the English version even though the localization settings have been translated. This has been updated and you can now store the localized data.
Previously when trying to save a file upload into a custom variable, we would store "File uploaded" rather than the URL for the file which they uploaded. This has been updated to now store the URL.
There was a bug that was preventing an uploaded image to your welcome message from loading in the preview. This has been fixed and should work as expected.
Currently, we send all the leads together which was limiting what you can do with specific zaps. We have updated this to give additional options when setting up the zap that will allow you to specify which bots send data
For many of our integrations, you can map the variables you capture with Continually to custom fields within the integration. We have updated the styling on these pages to align the fields better with the column label to make it easier to read.
Previously, we would display a dropdown of all your lists in Marketo, but thanks to your feedback we found that this was not helpful when lists can be stored in parent folders and organized within Marketo. So we improved our dropdown by adding a search option, parent folders, and also the ID number for each list to help make them easier to find.
We have updated our Essentials plan to now allow you to remove the Continually branding! Upgrade now starting from $17 a month!
You can remove our branding across:
Please note that the Essentials plan does not allow you to upload your own custom branding. For custom branding, you will need to upgrade to the Business plan
You can now control the number of teammates your sub-accounts are able to add by setting a seat limit!
View sub-account
Looking to target visitors based on when they last visited your site? Now you can with our new Last seen targeting rule!
Last seen ruleBefore, From, After, Between, Is not between
Then when we go to load your bot, we check when your visitor last visited, to see if they match your set rule!
When editing an object in the bot builder, there was a bug that was preventing emojis from being displayed in the text area after selecting one from the dropdown. This has been fixed and should appear as expected.
There was an issue with our quick replies widget layout breaking when the options on the multiple-choice question were too long. This has been fixed.
Previously, you could customize the columns displayed on your leads page and then save your changes. The problem was that these changes would not appear until the page has been refreshed. This has been fixed and columns will appear after saving.
If your conversation contains more than one audio file, we have fixed this so that your visitors can only play one audio file at a time.
To make answer fields more noticeable we added a black border to the field when they are in focus.
In the active visitors' list, there was a bug that was causing visitors who visited more than 24 hours ago to still appear on that list. This has been fixed and only visitors from the last 24 hours will appear here.