Continually updates
Continually updates
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Bug fixes & updates

 

Fix

  
  • We fixed a bug that was causing some appointment notifications to be repeated.
  • We fixed a bug that was preventing the connection to Hubspot.
  • We fixed a bug that prevented attaching some files in saved replies.
  • We fixed a bug that showed an error when creating a sub-account.
  • There was an issue when you have an agent pending invitation and pick that agent in the appointment object.

Bug fixes & updates

 

Fix

  

Notifications

  • We fixed a bug that was preventing new lead email notification from being delivered if a bot has Request a file object.
  • We fixed a bug that was causing Remove from suppression field to appear multiple times.
  • We fixed a bug that prevented the new lead has started a bot notification on the iOS app.
  • We fixed a bug that prevented some notifications to be delayed or not delivered on Android app.

Other

  • We fixed a bug that prevented bots from recognizing UTM parameters in links.
  • We fixed a bug that prevented the saving of custom fields in the livechat section.

Sub accounts total page view

 

Improvement

  

Want to monitor your sub-accounts' page views? Now you can see exactly how many pages each sub-account consumes from your total page views.

We added a new column in the Sub accounts settings page where you can see the views.

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Livechat transcript 📜

 

New

  

Ever wanted to send a copy of a livechat conversation to your lead? Continually made that feature easier than ever. Now you can send the conversation transcript to your leads vie email in a second.

All you have to do is clicking on the Send Transcript button, fill in their email and click Send, and they will receive the transcript immediately.

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Learn more on our documentation.

Bug fixes & updates

 

Fix

  

Notifications

  • We fixed a bug that was preventing team notification objects from working in Slack
  • We fixed a bug that was causing the team notification to be repeated 5 times
  • We fixed a bug that was causing IOS notifications to be doubled
  • We removed the </br> tag from the browser notifications
  • We added a switch for team notifications to the live chat mobile app

Leads

  • We fixed a bug that was causing the lead export to get stuck
  • We fixed an issue that was breaking the layout of lead profiles on mobile
  • We updated the styling on the sort arrows for the activity timeline
  • We now truncate URL's displayed in the header of each conversation on the lead profiles

Other

  • We removed an accidental </br> tag from live chat commands
  • We fixed the styling on time options on the calendar object
  • We fixed a bug that was preventing the round-up reports from being sent when leads are not captured on the set working days
  • We fixed the Hubspot layout on the apps page
  • Conditional logic didn't match the symbol ' when getting a value from Google sheets.

Change the label "Lead" ✏️

 

New

  

Don't like using the term "Leads" for your customers?

Well now you can update your dashboard labels to whatever you want:

  • Users
  • Customers
  • Whatever you like!

Head over to your company settings and add the single and plural form of your preferred term!

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Message widget 🎨

 

Improvement

  

We updated our message widget to not have a set width. This means no matter how short your message, the width will adjust to fit with the text.

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Slack preferences ⚙️

 

Improvement

  

Our Slack preferences were divided into separate pages for live chat and for notification settings.

We have combined them so all settings related to Slack are on one page .

Check it our for yourself by visiting your Apps page and click on Slack preferences.

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Manage custom fields 🔥

 

New

  

You can now mange your custom fields without having to go into the bot builder!

Just head over to your Bots page and click on the @ symbol to open up your custom field panel.

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Bug fixes & updates

 

Fix

  

Unable to upload profile picture

We fixed a bug that was preventing you from uploading and saving a new profile.

Unable to open bot builder

We fixed a bug that was preventing a small number of users from opening the bot builder.

Zapier error

There was an issue that was sending multiple errors to Zapier which would turn off the Continually Zap.

Unable to download lead export

We fixed a bug that was preventing the lead export file from being downloaded

Salesforce error

We fixed an bug that was occurring when trying to send a lead to Salesforce

Saved reply error

We fixed a bug that was forcing an error message to be shown when trying to create a saved reply when using Firefox.