More Font Awesome icons!

Make your multiple-choice answers more interesting by adding a font awesome icon!

We added the full library of icons for you to choose from. So no matter what the question is, there will be an icon to suit your answers!

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Custom fields

To make using your visitor's data in a conversation easier, we have re-named our variables feature to Custom fields.

Here are some of the changes to look out for…

New custom field panel

You can now access all your custom fields by clicking the @ symbol in the bot builder. This will open a panel with all your custom fields.

Here you can create custom fields that can be used to store any answers from your visitor's conversation


Using custom fields in messages

Looking to make your conversation more personal by referring to answers or information about your lead? Look for the @ symbol on any text field to add a custom field to your message!


Storing answers in custom fields

We have updated our label from Store answer in variable to now save as custom field.


Set custom field object

What used to be our Set variable value object is now called Set custom field. This object lets you add a set value to any of your custom fields once the visitor reaches the object in your conversation!


Map custom fields for your apps

We have updated our variable mapping section to now be named Map custom fields. Mapping custom fields lets you determine where the data from Continually gets stored in your connected app!

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Mobile re-designs πŸ“±

Bots page

Our previous bots page was almost unusable on mobile. This fresh re-design lets you find the bot you want easily to control the status and live chat for each bot. Artboard.png

New navigation

We updated our mobile navigation to give you an easy and clear way to get around inside Continually. Artboard.png

Getting started

The steps on our Getting started section was not clear on mobile. So, we added a new home page for getting started and updated each section to give you only the relevant information and make each step easy to complete! Artboard.png

Bug fixes & updates

Move sidebar with scroll on the settings page

We updated our sidebar appearance page in settings so that the sidebar preview will always be visible when you scroll. This way you can see any changes you are making.

Publish tip in bot builder

Previously we had an alert that would show you when you had saved changes that have not been published. This would appear with every change you made in the bot builder. We have updated this so it only appears once for your first change so you don't have to dismiss the alert more than once.

Search for bot using targeting rules

We fixed a bug that was preventing you from searching for bots on your bots page using targeting rules.

Remove empty fields from multiple-choice objects

We updated our multiple-choice object so that when one of your answer fields are empty, we will not show this to the visitor.

Remove use ID from leads page

When an anonymous visitor gets added to your leads page, we show their name and ID number. We have hidden this ID number from the leads page as it was long and distracting.

Set new admin account

We updated our settings to allow you to set a team member as the new admin for your Continually account.

Accept HEX colors without needing #

We updated our color inputs fields in the bot builder and sidebar settings so that you can enter the hex code without needing a #

Upload custom logo to sidebar

Make your sidebar look extra professional by uploading your company's logo!

Simply head over to your settings and go to the branding page and select customize branding.

This will give you all the different places where you can replace the Continually branding with your own, which now includes the sidebar header!

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Bot builder controls πŸ”₯

We added new controls when you have an object selected!

Once you have selected an object our new controls will appear along the top of the canvas. This makes it easier to:

  • Set a starting point
  • Duplicate objects
  • Delete objects


How do I select objects on my canvas?

There are 2 ways you can select objects on your canvas.

Click checkbox - Hover over any object and then click the checkbox that will appear on the object to select it

Click and drag - To easily select multiple objects, you can hold your Shift key then click and drag anywhere on your canvas to draw a selection box

New targeting rules 🎯

Lead tags rule

You can now use lead tags to determine when you want your bot to load. Simply add a lead tag rule, then select which tags you want your visitor to have.


Custom variables rule

You can now target your leads based on any of your custom variables. All you need to do is select a custom variable and then set the input that you want that variable to contain.


Bug fixes and updates

Joining info on calendar invite

Fixed bug that was causing the joining info on the calendar invite to not be displayed.

UI issue on the open question

We fixed a styling issue causing the submit button to be too large for the input field.

Image previews on lead profile

We updated how we display images in the lead profiles message timeline. This included updating the lead profile, the notification email and the live chat inbox so that any images from the conversation will be displayed the same.

Uploaded file on live chat

We improved how we display an uploaded file from a file object in your live chat inbox.

Bot crashing when booking an appointment from live chat

We fixed a bug that was causing the bot to crash when a customer tried to book an appointment using a calendar sent from a live chat command

Remove lead tags with your bot 🏷

You can now remove specific tags from your leads during your conversation!

Check it out for yourself by adding a lead tagging object to your conversation and select the new remove tab.

Then simply select the tags you want to remove from the lead's profile!


Invite additional guests to appointments πŸ“†

Looking to get appointments with multiple attendees? We updated our appointment object to give your customers the option of adding multiple guests to an appointment.

Check it out for yourself by opening your appointment object and toggle on the switch for Show option to add attendees


This will then add an option for your users to add multiple attendees to their appointment booking.