We have updated our Essentials plan to now allow you to remove the Continually branding! Upgrade now starting from $17 a month!
You can remove our branding across:
Please note that the Essentials plan does not allow you to upload your own custom branding. For custom branding, you will need to upgrade to the Business plan
You can now control the number of teammates your sub-accounts are able to add by setting a seat limit!
View sub-account
Looking to target visitors based on when they last visited your site? Now you can with our new Last seen targeting rule!
Last seen ruleBefore, From, After, Between, Is not between
Then when we go to load your bot, we check when your visitor last visited, to see if they match your set rule!
When editing an object in the bot builder, there was a bug that was preventing emojis from being displayed in the text area after selecting one from the dropdown. This has been fixed and should appear as expected.
There was an issue with our quick replies widget layout breaking when the options on the multiple-choice question were too long. This has been fixed.
Previously, you could customize the columns displayed on your leads page and then save your changes. The problem was that these changes would not appear until the page has been refreshed. This has been fixed and columns will appear after saving.
If your conversation contains more than one audio file, we have fixed this so that your visitors can only play one audio file at a time.
To make answer fields more noticeable we added a black border to the field when they are in focus.
In the active visitors' list, there was a bug that was causing visitors who visited more than 24 hours ago to still appear on that list. This has been fixed and only visitors from the last 24 hours will appear here.
Looking to send audio files to your customers? Now you can with our new Audio file object.
You can add the object anywhere in your conversation and upload your own audio files or add a URL. When your customer reaches this point in the conversation they can play the audio file directly in the side bar!
We heard your feedback and added a lead tags section in the live chat inbox!
We have a tagging object that you can add throughout your bot's conversation. Once the visitor reaches that object the selected tag will be added to their profile.
Tags help you quickly filter your leads to only see the leads you want. You can also use tags with conditional logic in your conversation so the conversation stays relevant to them!
We updated the design of our quick replies widget when using a multiple-choice question!
We heard your feedback on our quick replies widget and updated the design to use the format selected for your multiple-choice object on your widget! Which are:
There was an issue with our conditional logic when trying to use a variable that contained an apostrophe '. The rules would be rendered as false. This has been fixed and should work as expected.
When adding a youtube link to your video object, if the URL contained parameters, the video would not be displayed. This has been fixed and should work as expected.
We fixed a small bug where hitting enter after typing the value would remove the entry field.
We also updated our calendar settings page to help make it easier to use. We removed the tabs for each section and added a sticky nav to help you quickly find the information you want.
We have added a new Set variable values object! This lets you update variables during your conversation without having to capture the data from the lead!
You select the variables you want to update, then you add the values that you want to update it with.
Then once a visitor reaches the object in your conversation, the variables will be updated and nothing will be shown to your visitor!
Previously, when you type out a response to a lead but move to another chat before sending that message, you would lose it one you returned. We have updated this so that when you type out a response and don't send it, it will remain their until you either send or remove it.
Previously our live chat email notification could create a lot of noise in your inbox as a new email could be sent for each new live chat message. We have updated this so you get an email for the first message straight away and then any follow up live chat messages will be batched together in one email. This will reduce the noise of multiple emails but also still give you an instant notification for you to respond to your leads quickly.
PReviously when the Continually live chat app was running in the foreground, The notifications would not be appearing. We have fixed this so the notifications appear when Continually is running in the foreground and in the background.
There was a bug that was causing our leads columns to misaligned from their labels. We have fixed this and they should be aligned as expected.
There was an issue with our appointment question not displaying correctly on the bot builder preview (not live bots). This issue has been fixed and should appear as expected.
There was a bug that prevented conditional logic from matching a variable when that variable contained a special symbol like ä. This has been fixed and should work as expected.